THANKS FOR SHOPPING WITH enstyle!
Here are a few Frequently Asked Questions
WHERE IS MY ORDER?
- If your item was not a pre-order item, orders do ship within 2-3 days of order being placed. We ship Priority Mail through USPS. You will receive a tracking number via email to the email address provided when your order was placed. The email will be sent directly from USPS not enstyle. Please also check your spam folder.
- If your order was a pre-order item, your order will be shipped as your item arrives to our facility.
- If you did get a tracking number via email, please give USPS 24-48 hours to update the status of your order.
- If your order says delivered and you did not receive your order, please contact the USPS at 1-800-275-8777 and they will contact your local post master and locate your order.
- Merchandise may only be returned for a store credit and must be returned within 14 days of the date of your purchase (for local pickups) or delivery date (if mailed). Any original shipping fees are non-refundable.
- All returned items must remain unwashed, unworn, and in unused condition. They MUST have no visible wear/smell (this includes deodorant and makeup marks) or your return will not be processed.
- The following items are deemed FINAL SALE and are NON-RETURNABLE: Sale/Clearance items.
TO MAKE A RETURN:
- 1Please refer to the Return Policy above to ensure that your return meets the criteria stated.
The customer is responsible for the shipping and handling costs of the returned item. We recommend shipping Priority Mail or purchasing shipping insurance as we will not be held responsible for any lost, stolen, or damage caused by the shipping service you chose for the return.
5901 Westheimer #F
Houston, TX 77057
- Once your package is received, please allow 2-3 business days for our Return Department to process your return.
- When your return is processed, a store credit will then be sent to the email address provided at checkout. Please check your spam folder.
- Unfortunately we are unable to do exchanges as our inventory sells quickly and we can not guarantee exchanges will be available in the size you want.
- Damaged items must be reported within 3 days of tracking number receipt of delivery or date of purchase. Please include a picture of the damage or defect in the email.
IF YOU HAVE ANY FURTHER QUESTIONS OR ISSUES PLEASE CONTACT THE STORE DIRECTLY DURING OPERATING HOURS
WEDNESDAY- FRIDAY 12-6